FAQs

Q: What types of products do you sell?

A: We offer a wide range of products including electronics, home essentials, beauty products, and more. Our inventory is constantly expanding, so check back frequently for new items!

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account can make the checkout process faster and allow you to track your orders and access special offers.

Q: How long does the delivery take?

A: We understand that receiving your orders promptly is important to you. Under normal circumstances, our delivery time frame is 5-10 business days from the date of your order. We strive to ensure that your items get to you as quickly as possible.

For International products it can take up to 30 business days.

However, please note that on occasion, delivery may be subject to delays beyond our control, such as weather conditions, high demand periods, or postal carrier issues. Rest assured, we are committed to keeping you updated and working diligently to minimize any delays, ensuring your order arrives as soon as possible.

We greatly appreciate your patience and understanding. If you have specific concerns about your order or if your delivery has been significantly delayed, please don’t hesitate to contact our customer service team for assistance. We're here to help!

Q: How can I contact customer service?

A: You can reach us via emailing us at team@yenspire.com or sending us a message on Whatsapp. Our contact details are also available on the "Contact" page of our website.

Q: Why did I receive only one of my items?

A: If you've noticed that you've received only one item from your order, it's likely due to the items being dispatched from different locations or stock availability varying between products. Our aim is to get your purchases to you as efficiently as possible, which sometimes means sending them separately. Rest assured, the rest of your order is on its way and should arrive soon.